Verizon contact us4/29/2023 If you are ready to learn how to contact Verizon customer service the easy way, keep reading. Fortunately, there is help out there when you absolutely need to contact Verizon customer service.ĭoNotPay has come up with a solution to help you escape the long hold times for Verizon customer service. Unfortunately, Verizon customer service is rated among the worst in the industry. Verizon does not have an email option, so limited access to their customer service exasperates the problem. Human nature makes us start becoming frustrated after about 3 minutes. Studies show that the average call center has a 13 minute hold time. If they ask to speak to a supervisor, that time usually increases by another hour. Hold times for customer service is one of the top complaints from Verizon customers.Ĭonsumers now estimate that they are on hold for an average of 45 minutes to an hour every single time they call Verizon customer service. Do you get tired of hearing that there is "higher than normal call volume" every time you call? You are not alone. When you are having problems with your cell service or ready to order a brand new phone, you really don't want to waste your time sitting around on hold all day. Getting through the customer service prompts and on the phone with a real human is annoying at best. When you are having issues with your cell phone and need to contact Verizon customer service, you really don't want to sit around listening to hold music. Are you friggin kidding me ?!?! So I've been lied to, deceived, let down, basically dirt on, still paid you what I owe, threatened with a higher bill AND a shut off notice and you want me to be understanding of your problems as a company with covid? F*ck off!! And tell me to go to a different website? And the worst part is I've been a customer of Verizon for 11 years and you're dirtting on me like this, why? Go back in your records and look, have I ever missed a payment? NO! Have I ever been late on aha payment? NO! Have I ever given YOU any problems? NO! So why am I getting f*cked now? This is far from over if you don't find a miracle to make it right with me, no that's not a threat, that's a promise.Jump the Phone Queue for Any Company Contacting Verizon Network Customer Service Doesn’t Have To Be Difficult! How to Easily Contact Verizon Customer Service Now keep in mind my bill was due in there as well, and I got plenty of emails, messages and reminders that it needed to be paid, I was one day late and I get a message saying next month there will be a late fee added to my bill. again !! So let's do a little recap, 5 weeks ago my problem not fixed, 4 weeks ago my problem not fixed, 3 weeks ago my problem not fixed last week, yup, still a problem, and today? See a pattern here? A promise to call never happened, a 2nd promise to call broken, get out on hold 3-1/2 hrs then transferred to a department that was closed and today, yup closed again. So I call back again and guess what? Now you're closed and can't help. I said 10a and guess who didn't call at 10a? Yessir, you guys, so I waited for about 10 minutes, get on my bike to go out of town, get back today and there's a voicemail saying you tried to call, nice punctuality, like my time is any less important than yours. Yup, and after jumping thru a number of books, I finally found where to click for that option. We're glad to help with any concerns you have right here though. Because of this, nothing is tied to your Verizon service and I have no way to see your number or anything like that and for security purposes I wouldn't recommend sharing that in a public forum like this. This is actually a customer to customer forum and primarily meant for Verizon customers to be able to discuss things and help each other with things but we do check it periodically and if we see someone hasn't been helped we'll jump in like I'm doing now. Instead, when your turn comes up, we'll call you back instead of just coming on the line. It won't make the wait shorter, but we basically save your place in line and don't make you wait on hold. If you prefer not to wait though, you can actually go to and schedule a call back. I can assure you that we take this seriously and we try to keep the wait as short as possible as frequently as possible. If there is a wait to get through the automated system though, it is because other customers are also waiting and the people ahead of you have been waiting longer so we would need to help them first. I know your time is valuable and the goal is never for you to have to wait. We always want to make sure you get the help you need as quickly as we can provide it.
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